Inbound and outbound call center services. Inbound and outbound calls with different communication objectives, in Spanish and English (bilingual).
Collection management is based on a constant and effective communication with the objective of objective is the reactivation of the commercial relationship with the client, keeping their receivables up to date. up to date. We offer negotiation and solution alternatives for each case, and we record the actions taken to actions executed for continuous continuous follow-up and monitoring of compliance with the negotiated agreements. negotiated.
PQR (Petitions, Complaints and Claims), are the basic activities of the customer service process. customer service.
Contact Center Group has the advantage that its services can be performed remotely. remotely. We have the appropriate technology (software and hardware), guaranteeing efficiency, productivity, continuity and security in the deployment of the operation. We use technology and communication and work processes to maintain the level of performance as if they were in the as if they were in the office.
We carry out all the management of contact with customers to schedule appointments for various for various purposes: medical appointments, scheduling for the commercial force, among others.
Confirmation of attendance by telephone follow-up to events, conferences, seminars and other services, seeking to boost attendance at the event and to know in advance the number of in advance the number of attendees.
Management where we validate and capture data according to the strategy, ideal for updating customer and and suppliers, databases in general.
Follow-up to electronic invoicing acceptance, by means of a telephone call to validate where we validate invoice status; accepted, rejected, resend, etc.
Conducting telephone surveys, opinion polls, advertising follow-up, among others. advertising, among others; ideal for market research companies, advertising agencies and all types of companies. type of companies.
Through communication strategies focused on added value and superior customer service. superior customer service.
Personnel who support operational or administrative tasks that are generally carried out once a year. generally once the customer's call the customer's call, which may have generated a complaint, has ended, query, request, etc.
Spell checking: The area that directly involves clients and users in the users in a face-to-face the front office. It is made up of the areas of sales, services, collections, among others, services, collections, among others. others.
Tool for extracting information from the analysis of stored conversations. conversations stored in the recording in the recording systems, helping to analyze the content of the calls in order to detect detect patterns or perform analysis based on words or phrases said by the customer or by the Contact Center. customer or Contact Center agent. Contact Center agent.
Get to know all our Contact Center solutions:
Collection management is based on a constant and effective communication whose the reactivation of the commercial relationship with the client, keeping their receivables up to date. We offer negotiation and solution alternatives for each case, and we record the we record the actions taken in order to actions taken for a continuous follow-up and control of the fulfillment of the compliance with the agreements negotiated.
The Contact Center Group has the advantage that its services can be performed can be performed remotely. remotely. We have the appropriate technology (software and hardware), guaranteeing efficiency, productivity, continuity and security in the deployment of the operation. We use the technology and and communication processes to maintain the level of performance. performance as if they were in the office. the office.
Confirmation of attendance by telephone follow-up to events, conferences, seminars and other related services, seeking to boost attendance at the event and to meet with with in advance the number of attendees.
Follow-up on acceptance of electronic invoicing, through a telephone call phone call where we validate invoice status; accepted, rejected, resend, etc.
Applying the most effective telephone sales techniques.
Support staff for operational or administrative tasks that are generally performed once a year. usually once the customer's call, which may have generated a after the customer call, which may have generated a query, request, request, request, request, request, request, request, request, request, request, request, request, request, request, request inquiry, request, etc, etc.
Tool that allows to extract information from the analysis of stored conversations. conversations stored in the recording in the recording systems, helping to analyze the content of the calls in order to detect to detect patterns or perform analysis based on words or phrases said by the customer or by the customer or by the Contact Center Contact Center agent.
It is a communication model used to improve the experience with your customers, allowing them to be in constant contact through multiple channels at the same time.
