Multi-Agent Chat

Through a Whatsapp line, multiple consultants can be present at the same time, regardless of their geographical location, and a consultant can have multiple conversations at the same time.

Features include

Conversation Transfer

    • Our multichat has an option that allows consultants to transfer the conversation to another real or virtual agent.

    Conversation History

    • Report that allows you to view the conversation history of any virtual agent (chatbot) or live consultant.

    Own line

    • Report where you can view the conversation history of each virtual agent  (chatbot) or live consultant.

    Variety of sent and received content

    • The Multichat system has the ability to receive: text, images, voice messages and geolocation.

    • The Multichat system has the ability to send: text, images and PDF.

    Online reporting.

    • Real time monitoring of agent management.

    Welcome Message

    • Automatic welcome message, text and/or image.
    • Imagen de ejemplo