Imagen de ejemplo

Call Bot

We can perform from 10,000 to 1,000,000 transactions per hour depending on the type of bot.

Call Bot is a robot that answers phone calls  in a personalized way and very similar to what a human would do. It is a tool widely used to relieve agents from the most repetitive processes and also to ensure privacy when the customer provides sensitive information.

How does it work?

Callbot works with artificial intelligence to interact with people, mimicking an operator. To do this, they rely on natural language processing that allows them to interact using audio and maintain fluid conversations.

Benefits

They are preconfigured to give the most natural answers possible and to resolve customer queries. At the same time, they have the ability to learn through retraining processes. As a result, they provide a better user experience and more tailored responses.

What is it used for?

A callbot can be used for any kind of service. Among the most prominent are:

  • Collecting and managing sensitive data (addresses, bank details, personal information, etc.).
  • Answering simple questions, such as the current status of an order.
  • Rapid resolution of recurring problems. For example, a telecommunications company often receives calls from customers with problems that can be resolved at the touch of a button.
  • Scheduling and confirming appointments and events. For example, in a doctor's office.
  • Requesting information, such as the status of a bank account or recent transactions.
  • Conducting telephone surveys.

Call Bot Benefits

  • Increases productivity: We can handle 10,000 to 1,000,000 transactions per hour, depending on the type of bot.
  • Ensures privacy: An agent can attend to the user and when it is necessary to provide sensitive data, the agent can refer the user to a call bot, ensuring user privacy.
  • Eliminates waiting time: The callbot is ready to serve an unlimited number of users simultaneously. Improves call center service and user experience.
  • It is customizable: It adapts to the specific needs of each company, its customers and prospects. The voices are customizable. Once in operation, this customization becomes increasingly greater thanks to its automatic learning system.